Privacy Policy
LahLadakh Travels ("we", "us", or "our") operates the website ladakhtripplanner.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a booking with us.
By using our website you agree to the practices described in this policy. If you disagree, please do not use our website or submit any personal information.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact and enquiry details: name, email address, phone number, city/state, and the message you send through our enquiry form.
- Booking information: travel dates, number of travellers, trip preference, and any special requirements you share with us.
- Communication records: emails or WhatsApp messages you send us.
We also collect limited technical data automatically:
- IP address, browser type, device type, pages visited, and time on site — collected via Google Analytics (GA4).
- Cookies used by Google Analytics to distinguish returning visitors.
2. How We Use Your Information
- To respond to your travel enquiry and plan your trip itinerary.
- To send booking confirmations, permit details, and pre-departure information.
- To improve our website content and user experience using anonymised analytics data.
- To comply with legal obligations (e.g. government permit applications require submitting traveller details to the Leh District Collectorate).
We do not use your information for unsolicited marketing. We will not send promotional emails unless you have explicitly opted in.
3. Sharing of Information
We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:
- Government authorities: Traveller details (name, ID, nationality) are submitted to the Leh DC office for Inner Line Permit (ILP) and Protected Area Permit (PAP) applications as required by law.
- Service providers: Accommodation partners and transport operators receive your name and travel dates to make reservations on your behalf.
- Legal requirement: If required by applicable law or a court order.
4. Cookies
We use Google Analytics cookies to understand how visitors use our website. These cookies do not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
You can also disable cookies in your browser settings. Note that disabling cookies may affect the functionality of some websites you visit.
5. Data Retention
We retain enquiry and booking data for up to 3 years after your trip, or as long as required by applicable financial and tax regulations in India. Analytics data is retained for 14 months as per Google Analytics default settings.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to legal retention requirements.
- Withdraw consent for any optional communications at any time.
To exercise any of these rights, email us at support@ladakhtripplanner.com.
7. Data Security
We take reasonable precautions to protect your information. Our website is served over HTTPS. Enquiry form submissions are processed via Formspree (a third-party service with its own privacy policy). We do not store payment card details — payments, if applicable, are handled through third-party payment gateways.
8. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Third-Party Links
Our website may contain links to external websites (e.g. Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@ladakhtripplanner.com
- Phone: +91 88651952375
- Address: Main Market, Leh, Ladakh — 194101, India